Alabama Labor Department Discontinues In-Person Unemployment Assistance

 1607077238 
1608733857

The Alabama Department of Labor's Fitzgerald Washington.

Hal Yeager, Governor's Office

A new phone appointment system debuts Jan. 4 for residents in need of unemployment assistance. The Alabama Department of Labor announced Wednesday it will no longer offer in-person appointments due to concerns around COVID-19.

Beginning Jan. 3, those wishing to file claims can call 1-800-361-4524 after 5 p.m. until midnight Sundays through Thursdays to schedule a call back for the next day.  The state employment agency will schedule 600 callbacks per day, with the exception of holidays and weekends.

The department encourages people who are unable to schedule an appointment one day to call back the next day after 5 p.m.

“This new callback system will allow us to serve more claimants per day than we’ve been able to previously,” Alabama Department of Labor Secretary Fitzgerald Washington said. “We’ve been working nonstop to improve our services to unemployed Alabamians and this system will hopefully accomplish that.”

One callback appointment will be allowed per day. Those callbacks will come from a Montgomery phone number and will be scheduled from 8 a.m. to 5 p.m. 

“Claimants should keep their phones near them the entire day of their scheduled callback,” a labor department news release said.

For weeks this past summer, long unemployment lines in Montgomery prompted officials to offer assistance by appointment only. The agency was flooded with requests and had been working through a backlog since the early months of the pandemic.

The final days for in-person service at the Crump Senior Center in Montgomery will be Dec. 28 and 29. The labor department said appointments for those days will be available on the agency’s website beginning Friday, December 25 at 5 p.m.

Alabama had 7,543 initial unemployment claims filed last week, a slight drop from the previous week. The most sought-after employees in November, according to the labor department, were retail salespeople, registered nurses, sales representatives, customer service representatives, and food service workers.

UAB Health System, the University of Alabama at Birmingham, and Lowe’s took the largest share of job postings last month.

 

Alabama makes the College Football Playoff

Michigan, Washington, Texas and Alabama were selected Sunday and Florida State became the first unbeaten Power Five conference champion to be excluded from the field.

LGBTQ community finds a home in Birmingham’s punk scene

Plenty of people are familiar with the sound and look of punk. But not as many are familiar with the importance of compassion when it comes to being a punk. That's meant the punk scene has become a refuge for some LGTBQ individuals.

She owed $7K due to a water leak. Her utility saw the signs but didn’t tell her

Birmingham Water Works flagged Claire Ahalt’s account for unusually high water use, but she did not find out until asking a utility worker weeks later.

City OK’s $5 million to help keep Birmingham-Southern College open

BSC President Daniel Coleman said in a statement that next he’ll ask Jefferson County to meet the city’s commitment, focus on private donors and reengage with state leaders to work on getting more funding.

A year after the Moody landfill fire: “We need just as much help now”

Around Thanksgiving a year ago a landfill near Moody caught fire blanketing the surrounding area with smoke. The fire burned for months before the Environmental Protection Agency covered the landfill with dirt to extinguish the flames, but there have been flare ups since. To understand what things are like now, we heard from one nearby resident.

Why trees are an environmental and health Swiss army knife

Cool Green Trees plants trees in under-resourced communities in the Birmingham area to help mitigate climate change and advance environmental justice initiatives.

More Coronavirus Coverage