Connecting With Seniors One Phone Call At A Time
Birmingham has a service for seniors that’s like few others in the country. It started in 2002 when the Crisis Center noticed older residents would call its emergency hotline because they were lonely. The organization developed the Senior Talk Line.
Through the service, volunteers such as Melvin Smith connect with people one phone call at a time.
On a recent afternoon, Smith sits at a desk and pulls a manila folder off the top of a stack nearby. Inside are notes about a woman he’s about to call.
For the next three hours, Smith will use the information in the folders as fodder for conversation. He dials the phone and waits for an answer before launching into his greeting.
“This is Melvin, volunteer with the Senior Talk Line. How are you today?” Melvin says.
On the Senior Talk Line, seniors do much of the talking. Smith hears about many things, from a trip to visit family to sweet potato pie, from grandchildren to church.
Sometimes he just leaves a voicemail. Sometimes the conversation drags on.
The goal is of the Senior Talk Line is to make regular contact.
“It’s like we’re checking in to see how they’re doing and to give them a chance to talk about whatever they need to talk about,” program coordinator Ana Sullivan says.
Right now the program serves about 80 people.
It works like this: residents 55 or older in Blount, Jefferson, St. Clair, Shelby and Walker counties can sign up. Volunteers call to chat 3 days a week. Those frequent calls mean sometimes they catch something wrong early, like if a person stopped taking his or her medicine. But the biggest difference between this and a traditional hotline is volunteers can share about themselves.
“We really see this as like a phone friendship where we get to know each other and we share about things going on in life and build that really authentic connection,” says Sullivan.
Volunteer Caroline Waggett has been building phone friendships over the past year. On this day, she hears about one woman’s dog who died. She gets an impromptu Birmingham history lesson from another senior.
Throughout the conversations the strains of aging poke through: a woman has trouble moving her arm, one woman doesn’t want to talk, just wants to go back to sleep. Waggett remembers one client who died.
“I can still hear her voice probably the first three or four weeks after she passed away,” Waggett says. “When I think about her, I can still hear her talking.”
Melvin Smith says he thought he was sensitive to the issues seniors deal with. But volunteering at the talk line has helped him understand better the aches and pains that come with aging as well as the loss of independence and isolation.
“Get a personal call and you’d be surprised how much dividends that would pay for them and ultimately for yourself as well,” says Smith.
Caroline Waggett believes the seniors live a little bit vicariously, like when she shares about her upcoming road trip to Maine. She promises to tell them about it during her next call.
The seniors will surely have something to share in return.
Postal traffic to US drops more than 80% after trade exemption rule ends, UN agency says
The de minimis rule that allowed small packages worth less than $800 to be exempt from tariffs ended on Friday, Aug. 29, 2025.
Colombia’s lone Amazon port faces drying river and rising tensions with Peru
Colombia's only Amazon port town could soon be cut off from the river that keeps it alive. As drought and a shifting river spark a tense border dispute with Peru, locals are scrambling to adapt—and politicians are raising flags, literally.
Sunday Puzzle: Common denominator
NPR's Ayesha Rascoe plays the puzzle with Weekend Edition puzzlemaster Will Shortz along with listener Cynthia Rose of Littleton, Colorado.
South Korea says it has reached a deal with the US for the release of workers in a Georgia plant
More than 300 South Korean workers were detained in an immigration raid on Thursday. Presidential chief of staff Kang Hoon-sik said South Korea plans to send a charter plane to bring the workers home.
Hitch a ride to the moon in a rusty old car and ‘The Couch in the Yard’
As the sun sets in a small town, a family loads up their rusty old car with the spare couch in their yard. When it breaks down in the mountains, what else is there to do but fly it to the moon?
The silent killer increases your risk of stroke and dementia. Here’s how to control it
New recommendations for early treatment for hypertension to prevent strokes, heart attacks and dementia come as an experimental medication is shown to lower blood pressure in hard to treat patients.
