Utility Bill Disputes
4 takeaways from a year of investigating nightmare utility bills
GSN reporters reflect on a year of the Utility Bill of the Month series investigating missing, expensive and just wrong water and power bills in the region.
A New Orleans garden paid hundreds of dollars in fees for a sewer that doesn’t exist
Galvez Garden owner Lissie Stewart has been fighting the New Orleans Sewerage and Water Board over inaccurate billing for years.
How food stamps could play a key role in fixing Jackson’s broken water system
JXN Water's affordability plan aims to raise much-needed revenue while offering discounts to customers in need, but it is currently tied up in court.
Some Jackson residents still face water billing issues despite new systems in place
In trying to rectify decades of billing chaos and draw new revenue, another issue has emerged for JXN Water: How much should customers be on the hook for?
Jackson estimated his water bill and overcharged him by thousands. He fought back and won
When James Henley suspected his water bill was inaccurate, he put his spreadsheet skills to use and got back $3,208. Now, he’s helping others do the same.
This New Orleans restaurant made it through the pandemic. Can it survive water billing issues?
Plume Algiers is a mom-and-pop Indian restaurant that overcame every obstacle to open in New Orleans. Now, water billing issues could put them out of business.
She owed $7K due to a water leak. Her utility saw the signs but didn’t tell her
Birmingham Water Works flagged Claire Ahalt’s account for unusually high water use, but she did not find out until asking a utility worker weeks later.
She looked for help after her power bill doubled. But aid for utilities often falls short
Dolabriel Curry-Hurst’s January power bill in Alabama jumped above $700 — more than twice of what she owed the previous year.
