Utility Bill of the Month
4 takeaways from a year of investigating nightmare utility bills
GSN reporters reflect on a year of the Utility Bill of the Month series investigating missing, expensive and just wrong water and power bills in the region.
A New Orleans garden paid hundreds of dollars in fees for a sewer that doesn’t exist
Galvez Garden owner Lissie Stewart has been fighting the New Orleans Sewerage and Water Board over inaccurate billing for years.
Some Jackson residents still face water billing issues despite new systems in place
In trying to rectify decades of billing chaos and draw new revenue, another issue has emerged for JXN Water: How much should customers be on the hook for?
4 factors besides cold weather that explain expensive winter power bills
Like many in the Gulf South, Will Burt’s power bill spiked in January due to extreme weather. But how much of the increase can be attributed to the cold?
Jackson estimated his water bill and overcharged him by thousands. He fought back and won
When James Henley suspected his water bill was inaccurate, he put his spreadsheet skills to use and got back $3,208. Now, he’s helping others do the same.
This New Orleans restaurant made it through the pandemic. Can it survive water billing issues?
Plume Algiers is a mom-and-pop Indian restaurant that overcame every obstacle to open in New Orleans. Now, water billing issues could put them out of business.
She owed $7K due to a water leak. Her utility saw the signs but didn’t tell her
Birmingham Water Works flagged Claire Ahalt’s account for unusually high water use, but she did not find out until asking a utility worker weeks later.
The Gulf South’s record heat brought another pain for residents — higher power bills
This summer’s high temperatures also brought higher utility bills. The spike caused some, like Christopher Bogan, to make tough choices with their budget.
She looked for help after her power bill doubled. But aid for utilities often falls short
Dolabriel Curry-Hurst’s January power bill in Alabama jumped above $700 — more than twice of what she owed the previous year.
An Alabama family’s water bill tripled after moving just outside of city limits. Here’s why
Rural water customers typically pay more for the same water that city residents use. Some residents, like Jason Clayton, believe the upcharge is unfair.
She thought one call would fix her power bill. A year later, she’s still not satisfied
Power bill disputes usually sway in the utility company's favor. But as this New Orleans renter's story shows, there are ways customers can get answers.
A water leak led to a $20K bill for an Alabama couple. A smart meter could have saved them
When smart water meters work, they can detect expensive leaks early. But the tech’s costly to do right — and even more so when it’s done wrong.
